HELPLINE INFORMATION AND RESOURCES
ANXIETY HELPLINE - 24 HOURS A DAY, 7 DAYS A WEEK
Our Helpline gives vital support to people of any age who experience all forms of anxiety, including Panic Attacks, Phobias and Obsessive Compulsive Disorders and to family or friends supporting someone with anxiety.
If you're feeling anxious and would like to talk to someone about anxiety or would like to seek advice for a friend or family member - you can phone our free 24/7 Anxiety Helpline wherever you are in Aotearoa. Wāea mai ki a mātau. Give us a call.
0800 269 4389 (0800 ANXIETY)
This service is confidential and free of charge. It is the only service of its type in Aotearoa New Zealand.
Who will I be talking to?
Our Helpline is staffed by specially trained and understanding volunteers. If you are experiencing anxiety or panic and don't know what to do, our helpline staff are well-equipped to walk and talk you through the experience.
What do we provide?:
– We will listen and support you with empathy and unconditional acceptance.
– We can take you through breathing and relaxation exercises that are really effective in reducing feelings of anxiety and panic.
– We can share information about anxiety and practical strategies you can learn and apply when feeling stressed or anxious.
– Please note we are not a counselling line - we offer encouragement, education, and advice for anyone experiencing anxiety or supporting someone else living with anxiety.
Please remember to call 111 in more urgent situations.
Download a Helpline and Crisis Numbers list for Families & Whanau here >
Anxiety New Zealand Trust offers a 24 hour, 7 day a week free Helpline Service.
We have a Helpline survey option for all callers, where practical, over a two-week period, four times each year beginning January 2021. This involves asking the caller for verbal consent to ask six short demographic questions at the end of the call such as age. Participation is voluntary and will not impact the quality or length of support in the call. The caller can choose to decline to answer any or all of the questions.
The information will be entered into a secure and confidential Helpline Survey response form. Helpline Calls are not audibly recorded. The responses will be de-identified and collated. This means that no individual will be identified in the results and any personal information will be collected, stored, protected and disposed of in agreement with The Privacy Act 2020.
The purpose of the Helpline Survey is to better understand the people and families calling our Helpline. We also do this as part of our commitment to improving Maori Health nationwide and for improving equity in diverse communities. The information collected will help us to better support future callers to the Helpline, and those they support.
We would like to share what we learn and welcome all feedback. The broad insights from the survey will help to shape the Helpline Service, be shared with our Board of Governance in Strategic Planning and team, and may be shared on our website and other places for our communities to share in our learning and insights.
If you have any questions about the Helpline Survey you can contact email@example.com.
HELPLINE COLLABORATION GROUP AOTEAROA NZ
The Helpline Collaboration Group is a collaborative initiative, coordinated by Anxiety NZ, for telemental health services with a shared purpose and vision.
Our Purpose: Bring our collective strengths together for mutual connection, tautoko, and growth.
Our Vision: The best outcomes for people seeking support through telehealth.
Telemental health services provide highly accessible and valuable support for individuals and whānau across Aotearoa New Zealand.
COVID-19 has presented new challenges, and others are expected, as we prepare for the changes to NZ's healthcare system. With our common goals, challenges, and opportunities in mind, we reached out to other helplines and noticed a mutual interest in ongoing connection and collaboration.
The Helpline Collaboration Group was soon created and now includes representatives from many different telemental health services throughout Aotearoa New Zealand.
The Helpline Collaboration Group facilitates connection and collaboration between services and as a group. This includes monthly meetings to discuss opportunities for mutual support and mahi across a range of topics.
shared training and resources
support and advice
network and connect
service provision changes such as referrals between helplines based on caller needs and service capacity
data collection, evaluation and improvement
responding to COVID-19, service planning and crisis response
accessing sustainable funding
connecting our services with the community
developing a unified voice for change
leadership and representation as a group
We encourage organisations offering telemental health support (helpline/text/webchat) to join our group and also welcome contact from individuals/groups/agencies interested in supporting this initiative.
For further details, please email firstname.lastname@example.org