HELPLINE INFORMATION AND RESOURCES
ANXIETY HELPLINE - 24 HOURS A DAY, 7 DAYS A WEEK
Our Helpline gives vital support to people of any age who experience all forms of anxiety, including Panic Attacks, Phobias and Obsessive Compulsive Disorders and to family or friends supporting someone with anxiety.
If you're feeling anxious and would like to talk to someone about anxiety or would like to seek advice for a friend or family member - you can phone our free 24/7 Anxiety Helpline wherever you are in Aotearoa. Wāea mai ki a mātau. Give us a call.
0800 269 4389 (0800 ANXIETY)
This service is confidential and free of charge. It is the only service of its type in Aotearoa New Zealand.
Who will I be talking to?
Our Helpline is staffed by specially trained and understanding volunteers. If you are experiencing anxiety or panic and don't know what to do, our helpline staff are well-equipped to walk and talk you through the experience.
What do we provide?:
– We will listen and support you with empathy and unconditional acceptance.
– We can take you through breathing and relaxation exercises that are really effective in reducing feelings of anxiety and panic.
– We can share information about anxiety and practical strategies you can learn and apply when feeling stressed or anxious.
– Please note we are not a counselling line - we offer encouragement, education, and advice for anyone experiencing anxiety or supporting someone else living with anxiety.
Please remember to call 111 in more urgent situations.
Download a Helpline and Crisis Numbers list for Families & Whanau here >
Anxiety New Zealand Trust offers a 24 hour, 7 day a week free Helpline Service.
We have a Helpline survey option for all callers, where practical, over a two-week period, four times each year beginning January 2021. This involves asking the caller for verbal consent to ask six short demographic questions at the end of the call such as age. Participation is voluntary and will not impact the quality or length of support in the call. The caller can choose to decline to answer any or all of the questions.
The information will be entered into a secure and confidential Helpline Survey response form. Helpline Calls are not audibly recorded. The responses will be de-identified and collated. This means that no individual will be identified in the results and any personal information will be collected, stored, protected and disposed of in agreement with The Privacy Act 2020.
The purpose of the Helpline Survey is to better understand the people and families calling our Helpline. We also do this as part of our commitment to improving Maori Health nationwide and for improving equity in diverse communities. The information collected will help us to better support future callers to the Helpline, and those they support.
We would like to share what we learn and welcome all feedback. The broad insights from the survey will help to shape the Helpline Service, be shared with our Board of Governance in Strategic Planning and team, and may be shared on our website and other places for our communities to share in our learning and insights.
If you have any questions about the Helpline Survey you can contact firstname.lastname@example.org.
HELPLINE COLLABORATION GROUP AOTEAROA NZ
We are in the process of creating a Helpline Collaboration Group, a collaborative initiative that will help telehealth services connect individually and as a group so that we may share information, resources, projects, and opportunities.
When Covid-19 arrived in NZ we realised two things. First, NZ's helpline services are not easily able to connect with each other - there was no quick way to determine for our callers which other helplines were available to them during lockdown. Second, we were reminded that although each helpline offers a different service, we share many needs and interests. We have since been engaging with increasingly more helplines and have noticed a mutual interest in opportunities to connect and collaborate, especially as we prepare for the upcoming changes to NZ's healthcare system and how this might affect our telehealth services and those we support.
We have been receiving valuable feedback from other helpline services about how such a group might best support their efforts and goals and would greatly appreciate the input and involvement of other organisations. If you would like to join our upcoming Zoom meeting to discuss this further and/or would like to hear more about this group, please email email@example.com.