HELPLINE INFORMATION AND RESOURCES
ANXIETY HELPLINE - 24 HOURS A DAY, 7 DAYS A WEEK
Our Helpline gives vital support people of any age who experience all forms of anxiety, including Panic Attacks, Phobias and Obsessive Compulsive Disorders and to family or friends supporting someone with anxiety.
If you're feeling anxious and would like to talk to someone about anxiety or would like to seek advice for a friend or family member - you can phone our free 24/7 Anxiety Helpline wherever you are in Aotearoa. Wāea mai ki a mātau. Give us a call.
0800 269 4389 (0800 ANXIETY)
This service is completely confidential and free of charge. It is the only service of its type in Aotearoa.
Who will I be talking to?
Our Helpline is staffed by specially trained and understanding volunteers. If you are experiencing anxiety or panic and don't know what to do, our helpline staff are well equipped to walk and talk you through the experience.
What do we provide?:
– We will listen and support you with empathy and unconditioned acceptance.
– We can take you through breathing and relaxation exercises that are really effective in minimising feelings of anxiety and panic.
– We can discuss practical strategies you can learn and apply whenever anxiety and panic starts to feel overwhelming.
- Please note we are not a counselling line - we offer encouragement, education, and advice for anyone who is supporting someone struggling with anxiety.
Please remember to call 111 in more urgent situations.
Anxiety New Zealand Trust offers a 24 hour, 7 day a week free Helpline Service.
We have a Helpline survey option for all callers, where practical, over a two-week period, four times each year beginning January 2021. This involves asking the caller for verbal consent to ask six short demographic questions at the end of the call such as age. Participation is voluntary and will not impact the quality or length of support in the call. The caller can choose to decline to answer any or all of the questions.
The information will be entered into a secure and confidential Helpline Survey response form. Helpline Calls are not audibly recorded. The responses will be de-identified and collated. This means that no individual will be identified in the results and any personal information will be collected, stored, protected and disposed of in agreement with The Privacy Act 2020.
The purpose of the Helpline Survey is to better understand the people and families calling our Helpline. We also do this as part of our commitment to improving Maori Health nationwide and for improving equity in diverse communities. The information collected will help us to better support future callers to the Helpline, and those they support.
We would like to share what we learn and welcome all feedback. The broad insights from the survey will help to shape the Helpline Service, be shared with our Board of Governance in Strategic Planning and team, and may be shared on our website and other places for our communities to share in our learning and insights.
If you have any questions about the Helpline Survey you can contact email@example.com.