YOUR CODE OF RIGHTS & ACCESSING ADVOCACY

The Code of Health and Disability Services Consumers’ Rights sets out ten rights that you have as a health consumer which must be followed by anyone providing any sort of health or disability service.

 

The Code applies to all health services and disability support services in New Zealand, whether you have paid for them or they are free of charge and include hospitals, doctors, nurses, homeopaths, diagnostic services, special needs assessors etc.

The purpose of the Code is to protect your rights as a health consumer and to help resolve any complaints you may have if you feel those rights have not been protected. The full list of ten rights can be found in detail on the Health & Disability Commissioner website.

Downloads:
HDC Advocacy Brochure >

HDC Code of Rights guide >
HDC Code of Rights in Māori guide >

The Advocacy Service - a free and independent service

The Nationwide Health and Disability Advocacy Service is a free service that operates independently from all health and disability service providers, government agencies and HDC. If you want to know more about your rights when using health or disability services, get questions answered, or make a complaint, we can help. 

Freephone: 0800 555 050 
Email: advocacy@advocacy.org.nz

Website: https://www.advocacy.org.nz/

Peer Support Group

Group Guidelines and Goals PDF >

What happens to your information guide ≥

SERVICE USER AND FAMILY/WHĀNAU PARTICIPATION

Downloads:

Family Whānau Participation in Service Planning Implementation and Delivery Policy >

Service User Participation in Service Planning Implementation & Delivery Policy >