SERVICES UPDATE – COVID-19 ALERT LEVEL 3

Updated: Sep 21



22/09/2021

Auckland is currently on Alert Level 3 and the rest of the country is on Alert Level 2 to help protect the health and wellbeing of everyone in Aotearoa. We welcome anyone to call our free 24/7 National 0800 ANXIETY Helpline (0800 269 4389) anytime for advice and to learn helpful skills to manage anxiety. We are preparing to safely welcome people back for services in-person in Level 2 working alongside all health and safety requirements required by the Ministry of Health and the Alert Level COVID-19 response. Our community education workshops and training around the country are continuing in Level 2.


At Alert Level 3:

  • We are offering online or phone appointments only.

  • We offer therapy (with a psychologist or psychotherapist) supported by a Doctor (MOSS Psychiatry) where needed, free Peer Support Groups, Resilience Programs, Workshops, Education and a free 24/7 National 0800 ANXIETY Helpline (0800 269 4389).

  • Our Doctor is a mental health GP and not a psychiatrist and sees ages 17 years +. If someone is wanting a psychiatric assessment or medication monitoring ONLY please contact a service that offer this such as Practice 92. Our doctor appointments support our clients in therapy.

  • Our service doesn't specialise with ADHD and can't offer ADHD assessment or ADHD medication. Practice 92 or Dr Tony Hanne may be options or to search for other providers visit Home | Healthpages or Healthpoint.

  • KIDS and YOUTH: Our Child Psychotherapist is fully booked and we are not able to add people to her waiting list at this time while in Alert Level 3.

  • Our online (ZOOM) Child Psychologist is able to see children and young people (ages 6 - 30 years) with low risk and has availability at this time from Monday to Friday.

  • Our adult psychologists may be able to offer therapy for people who are experiencing anxiety and who have low to moderate risk to their safety.

  • Depending on a person's needs and the resources available at Anxiety NZ the wait to see a psychologist may be 1 - 6 weeks. We may not be able to offer an appointment for all referrals.

Thank you for your understanding as our team work hard to continue to provide services under Alert Level changes.

Please contact us at reception@anxiety.org.nz for more information.


30th August 2021:


Auckland and Northland are currently on Alert Level 4 and the rest of the country is on Alert Level 3 to help protect the health and wellbeing of everyone in Aotearoa. We welcome anyone to call our free 24/7 National 0800 ANXIETY Helpline (0800 269 4389) anytime for advice and to learn helpful skills to manage anxiety. Anxiety NZ is well prepared to continue to provide support services to people and whanau around Aotearoa at all COVID-19 Alert Levels. We will work with all recommended health and safety guidelines alongside with you.


At Alert Level 4:

  • We offer therapy (with a psychologist or psychotherapist) supported by a Doctor (MOSS Psychiatry) where needed, free Peer Support Groups, Resilience Programs, Workshops, Education and a free 24/7 National 0800 ANXIETY Helpline (0800 269 4389).

  • Our Doctor is a mental health GP and not a psychiatrist and sees ages 17 years +. If someone is wanting a psychiatric assessment or medication monitoring ONLY please contact a service that offer this such as Practice 92. Our Dr apps support our clients in therapy.

  • Our service doesn't specialise with ADHD and can't offer ADHD assessment or ADHD medication. Practice 92 or Dr Tony Hanne may be options or to search for other providers visit Home | Healthpages or Healthpoint.

  • KIDS and YOUTH: Our Child Psychotherapist is fully booked and we are not able to add people to her waiting list at this time while in Alert Level 4.

  • Our online (ZOOM) Child Psychologist is able to see children and young people (ages 6 - 30 years) with low risk and has availability at this time from Monday to Friday.

  • Our adult psychologists may be able to offer therapy for people who are experiencing anxiety and who have low to moderate risk to their safety.

  • We are offering online appointments only at Level 4 and 3.

  • Depending on a person's needs and the resources available at Anxiety NZ the wait to see a psychologist may be 1 - 6 weeks. We may not be able to offer an appointment for all referrals.

Thank you for your understanding as our team work hard to continue to provide services under Alert Level changes.

Please contact us at reception@anxiety.org.nz for more information.



17th August 2021

New Zealand moves to Alert Level 4 at 11.59pm on Tuesday 17th August 2021 to help protect the health and wellbeing of everyone in Aotearoa. We welcome anyone to call our free 24/7 National 0800 ANXIETY Helpline (0800 269 4389) anytime for advice and to learn helpful skills to manage anxiety. Anxiety NZ is well prepared to continue to provide support services to people and whanau around Aotearoa at all COVID-19 Alert Levels. We will work with all recommended health and safety guidelines alongside with you.


At Alert Level 4:

  • All therapy and Dr appointments are now offered online using ZOOM or by phone. Our team has reached out by phone to every person with an appointment booked in Alert Level 4 to help arrange a ZOOM appointment.

  • We will continue to receive new referrals and contact people wanting to see a psychologist, psychotherapist or doctor. We may not be able to offer an appointment for all people seeking support.

  • We offer therapy (with a psychologist or psychotherapist) supported by a Dr (MOSS Psychiatry) where needed. If someone is wanting a Psychiatric assessment only we are not able to see them. Other services such as Practice 92 do offer this.

  • Our service doesn't specialise with ADHD and can't offer ADHD assessment or ADHD medication. Practice 92 or Dr Tony Hanne may be options.

  • KIDS and YOUTH: Our in-person Child Psychotherapist is fully booked and we are not able to add people to her waiting list at this time. Our online (ZOOM) Child Psychologist is able to see children and young people with low risk and has some availability at this time.

  • Our team will be available over the phone (09 846 9776) and via email (reception@anxiety.org.nz) as usual during our opening hours Mon – Sat. There might be a larger than usual volume of contact, so we encourage you to check out our website for information first, email us on reception@anxiety.org.nz and we will aim to reply as soon as possible.

  • Our Peer Support Groups will continue to meet and move to an online group format with ZOOM. Our facilitators will be in touch with support group members.

  • Our Navigators Resilience Program (kids aged 9 – 10 and their caregivers) will be run using a ZOOM format.

  • Anxiety NZ will continue to offer community education and support through its online channels (website, LinkTree, Facebook, Instagram and newsletter).

  • A special eNewsletter with support info and tips around health and wellbeing in Alert Level 4 has gone out to thousands of subscribers shortly after the government announcement.

  • Our free 24/7 Anxiety Helpline (0800 269 4389) will continue to offer support to callers throughout all Alert Level changes.

  • You can read more about Alert Level 4 here Alert Level 4 | Unite against COVID-19 (covid19.govt.nz)