Will my appointment be online by ZOOM or in-person at your St Lukes clinic?

30th November 2021:


Currently all appointments and Peer Groups are being held via telehealth (ZOOM or phone) including at Traffic Light Level Red which Auckland is moving to on Friday 3rd December 2021.  We will continue to review this.

We will continue to offer telehealth services to people who are vaccinated or unvaccinated against COVID-19. No mask is required for telehealth services. 


In the future, it will depend on the current Alert Level / COVID-19 Protection Framework and how your clinician is working. Some of our clinical team will continue to only offer telehealth appointments only into 2022. At this time we cannot give a date when we may be able to start offering in-person appointments to some or all people again.


We are looking forward to welcoming people back in the future and will do our best to keep our community updated.  We acknowledge that it may feel frustrating or distressing to not have the option of in-person support at this time. Please talk to your therapist or contact us on if you need. If you need urgent support please visit here >

When will Peer Support Groups be held in-person again?

If you are currently in a group our Peer Support Facilitators will reach out to you with an update when we know the timeframe of transitioning back to in-person and what this may mean for you. Please get in touch with your facilitator if you have questions. You can also check back in on this page for updates. 

How will you help keep me safe if I come to an in-person appointment at St Lukes?

Anxiety NZ will follow all guidelines from the Ministry of Health and is required to comply with the COVID-19 Public Health Response (Vaccinations) Order 2021. This means all staff and volunteer workers must be fully vaccinated against COVID-19 and follow other health measures. 

What do I need to do?

We will provide an update when we have more certainty around returning to in-person appointments at our St Lukes clinic. This will be around the need for masks, vaccination certificates and vaccination based on the latest government advice and legal requirements in order for Anxiety NZ to open for visitors (last updated 4th November 2021).

What else do I need to do?

At all times, please do not come along in-person to the St Lukes clinic with COVID-19 (or cold or flu) related symptoms, or if you if you have had close contact with someone with COVID-19. This includes any support person with you.

Please contact us on or 09 846 9776  to arrange an online or phone appointment, or rebook to another date.

If you or your whānau are unwell, or you have questions you can:

Call Healthline free:

  • For general health advice and information call  0800 611 116 anytime

  • For COVID-19 health advice call 0800 358 5453 anytime

  • For COVID-19 vaccination advice call 0800 28 29 26 (8am - 8pm 7 days a week)

Will I need to wear a mask, be vaccinated against COVID-19 or show a vaccination certificate when I arrive for my appointment?

It will depend on the current Alert Level and COVID-19 Protection Framework. 

You can read more about how Anxiety NZ will be required to operate under different levels here > 


Once we are able to offer in-person appointments in the clinic again we will be able to provide an update on this.

Do I need to tell you about my COVID-19 vaccination status?

When the COVID-19 Protection Framework is in place then Anxiety NZ is required to scan vaccination certificates at Red and Orange Levels if we are to open for in-person appointments. You can read more about the COVID-19 Protection Framework here >

How do I show that I'm vaccinated? 


Everyone in Aotearoa New Zealand aged 16 and over can now view their COVID-19 vaccination records online via My Covid Record. Visit here > to get set up on 'My Covid Record'. 


Vaccination Certificates:

In November, you'll also be able to download vaccination certificates for use in New Zealand and overseas and see your COVID-19 test results. 

There will be two different vaccination certificates – one for use within New Zealand and one for international travel. Your international certificate will have more personal information so it can be used alongside your passport.

The certificates will include a QR code which you'll be able to print or save on your smartphone in your Apple Wallet or Google Pay. You can read more here >

Can Anxiety NZ issue mandatory vaccination exemptions or mask exemptions?

By law Anxiety NZ is not able to issue either. You can read more about mandatory vaccinations for some workforces here >

Where can I find out more about getting vaccinated?

Have you got questions about the vaccine? Changing Minds has put together a helpful question and answer sheet you can read more about here COVID-19 Vaccination – Questions & Answers Resource — Changing Minds

It's easy and free to get vaccinated. Visit here > for more information.

Need some help getting there or want someone to come to you?

  • New free taxi service: Northern Region Health Coordination Centre (NRHCC) is offering a free taxi service to and from a COVID-19 vaccination centre for people having their first dose. This is aimed at supporting people who currently have difficulty accessing existing centres. People can register by calling the COVID Vaccination Helpline on 0800 28 29 26 or emailing

  • In-home vaccination service: If people are unable to leave their home and need a COVID-19 vaccination for either their first or second dose they should call 0800 28 29 26 or email to register their details. NRHCC will then be in contact to organise an in-home vaccination.

There are lots of things that can help if you or someone you know is feeling anxious about being vaccinated - like bringing a friend along, having some distraction (music, maybe a video), and telling your health practitioner who is administering your vaccine about your fears beforehand.


They may be able to explain the steps, count down, and so on, to give you a greater sense of control or call our free 0800 Anxiety Helpline and we can do some relaxation, breathing or distraction techniques together over the phone. Talk about it. Together, we can get there.

You can connect with us through our social media channels (FacebookInstagramLinkTreeLinkedIn),  website and our 24/7 Anxiety Helpline 0800 269 4389 (0800 ANXIETY).


If you are feeling stressed or anxious and need to talk, wāea mai ki a mātau - give us a call!