MY APPOINTMENT AT DIFFERENT ALERT LEVELS AND THE NEW COVID-19 PROTECTION FRAMEWORK (FAQs)
Will my appointment be online by ZOOM or in-person at your St Lukes clinic?
23rd January 2022:
Aotearoa NZ is in Traffic Light Red from midnight Sunday 23rd January 2022. Anxiety NZ is encouraging the use of telehealth appointments by ZOOM or phone and is offering in-person appointments by arrangement with some clinicians.
Currently all Peer Groups are being held via ZOOM.
We will continue to offer telehealth services to people who are vaccinated or unvaccinated against COVID-19. No mask is required for telehealth services.
Some of our clinical team will continue to only offer telehealth appointments in 2022. Other clinicians return to in-person in January - March 2022.
Our free 24/7 National Anxiety Helpline is available to any person seeking support for anxiety. We are encouraging people to call at all Traffic Light Levels on 0800 ANXIETY (0800 269 4389).
Thank you for your support and understanding.
When will Peer Support Groups be held in-person again?
If you are currently in a group our Peer Support Facilitators will reach out to you with an update when we know the timeframe of transitioning back to in-person and what this may mean for you. Please get in touch with your facilitator if you have questions. You can also check back in on this page for updates.
What do I need to do?
Please complete and return a COVID-19 Information form> prior to visiting the clinic in-person. We kindly ask you to disclose if you have any COVID-19, cold or flu symptoms, or COVID-19 contact prior to any appointment in-person with us.
You can email it to firstname.lastname@example.org. If you would prefer that we email it to you please let us know.
How will you help keep me safe if I come to an in-person appointment at St Lukes?
Anxiety NZ will follow all guidelines from the Ministry of Health and is required to comply with the COVID-19 Public Health Response (Vaccinations) Order 2021. This means all staff and volunteer workers with in-person services contact must be fully vaccinated against COVID-19 and follow other health measures.
As we provide health services we cannot require other services users to be vaccinated to come along in-person to our service. We do welcome people who are unvaccinated, or partially vaccinated to consider telehealth appointments.
As a provider of support to vulnerable people we are grateful for the communities understanding and support to help our services be a safe space for people engaging in mental health services.
Do I need to wear a mask?
We kindly ask anyone over the age of 12 to wear a face covering when visiting at Traffic Light Red and Orange.
If you are worried or would like to discuss this please talk to your clinician or email email@example.com
If you forget your mask please ask our reception person for a free mask to wear.
What else do I need to do?
At all times, please do not come along in-person to the St Lukes clinic with COVID-19 (or cold or flu) related symptoms, or if you if you have had close contact with someone with COVID-19. This includes any support person or child with you.
Please contact us on firstname.lastname@example.org or 09 846 9776 to arrange an online or phone appointment, or rebook to another date.
If you or your whānau are unwell, or you have questions you can:
Call Healthline free:
For general health advice and information call 0800 611 116 anytime
For COVID-19 health advice call 0800 358 5453 anytime
For COVID-19 vaccination advice call 0800 28 29 26 (8am - 8pm 7 days a week)
Do I have to show a vaccination pass on entry to the St Lukes Clinic?
You are welcome to show us your vaccination pass, or recent COVID-19 test result if you are unvaccinated, although you are not required by law to do so and we will not ask you to.
From November 2021 you'll also be able to download vaccination certificates for use in New Zealand and overseas and see your COVID-19 test results.
The certificates will include a QR code which you'll be able to print or save on your smartphone in your Apple Wallet or Google Pay. You can read more here >
Will you be offering water or hot drinks?
While we are in Traffic Light Red and Orange we kindly ask that you bring a bottle of water or hot drink with you. We look forward to offering a range of free beverages again in Traffic Light Green.
Can Anxiety NZ issue mandatory vaccination exemptions or mask exemptions?
By law Anxiety NZ is not able to issue either. You can read more about mandatory vaccinations for some workforces here >
Where can I find out more about getting vaccinated?
Have you got questions about the vaccine? Changing Minds has put together a helpful question and answer sheet you can read more about here COVID-19 Vaccination – Questions & Answers Resource — Changing Minds
It's easy and free to get vaccinated. Visit here > for more information.
Need some help getting there or want someone to come to you?
New free taxi service: Northern Region Health Coordination Centre (NRHCC) is offering a free taxi service to and from a COVID-19 vaccination centre for people having their first dose. This is aimed at supporting people who currently have difficulty accessing existing centres. People can register by calling the COVID Vaccination Helpline on 0800 28 29 26 or emailing NRHCCVAXENQUIRIES@adhb.govt.nz.
In-home vaccination service: If people are unable to leave their home and need a COVID-19 vaccination for either their first or second dose they should call 0800 28 29 26 or email NRHCCVAXENQUIRIES@adhb.govt.nz to register their details. NRHCC will then be in contact to organise an in-home vaccination.
There are lots of things that can help if you or someone you know is feeling anxious about being vaccinated - like bringing a friend along, having some distraction (music, maybe a video), and telling your health practitioner who is administering your vaccine about your fears beforehand.
They may be able to explain the steps, count down, and so on, to give you a greater sense of control or call our free 0800 Anxiety Helpline and we can do some relaxation, breathing or distraction techniques together over the phone. Talk about it. Together, we can get there.
If you are feeling stressed or anxious and need to talk, wāea mai ki a mātau - give us a call!